Keep jobs moving. Get your time back.

Hands-on operations help for home-service businesses. I work with your office team to follow up estimates, get invoices out, and reduce manual work using the systems you already have.

Find your first fix

Where does work get stuck?

  1. Are estimates waiting for follow-up while your team is busy with today's jobs?

  2. Do completed jobs sit unbilled while the office chases paperwork or missing details?

  3. Are you spending evenings moving information between systems or checking that things got done?

If one of these is costing you jobs or time, we can start there. You bring the knowledge of your business. I help your team put the fix to work.

Start with one fix. Build from there.

Step 1

Fix One Costly Problem

fixed-scope project

We choose one recurring problem, review recent examples, and agree on how to measure it. I implement the fix with your office team, document the process, and review the results with you.

Step 2

Connect the Workflow

expand when the first fix is working

When a handoff between people or systems is the problem, I connect the steps, clarify who owns each one, and put the right information in front of your team. We add automation where it saves work.

Step 3

Keep Improving

optional ongoing support

I help your team track results, maintain what we build, and tackle the next priority. When AI is useful, we choose a specific task, test its output, and train the people who will use it.

Small implementation projects start at $2,500. We agree on the scope, timing, and fee before work begins. Larger projects are scoped separately.

Who I am

Colin Ford

For five years at ServiceChannel, I built contractor performance analytics and improved work-order processes for a marketplace of thousands of contractors. One project combined task prioritization with a clear operating process and helped lift our team’s productivity by 51%.

My background is in operations, analytics, and software. I listen to the people doing the work, trace where a process breaks down, and build a practical fix with them. I also build and operate AI tools, so I can help you evaluate where they are useful and put them into practice.

I’m from Silver Spring, MD and my wife and I live in Chevy Chase, MD.

Common questions

What does an operations consultant for home services contractors do?
I help your office team fix recurring problems such as estimates without follow-up, delayed invoicing, and duplicate data entry. We choose one priority, implement a change, and measure whether it improves the work.
How is this different from Nexstar, BDR, or a marketing agency?
My role is hands-on implementation inside your business. I can work alongside your coach, agency, or bookkeeper to turn an agreed priority into a working process, configure the systems, and help your team use it.
Do I need to be on ServiceTitan?
No. We start with your current systems and check what information and access are available before agreeing on a project. I use existing features where they meet the need and recommend changes only when the benefit justifies them.
Where does AI actually fit in a home-services business?
AI can help with tasks such as summarizing job notes, drafting follow-up messages, or reviewing calls against agreed criteria. We start with one useful task, test the output on real examples, decide what needs human review, and measure the result.
What is AI readiness for a home services business?
AI readiness means having a useful task, reliable information, a clear process owner, and a way to check results. I help your team choose a use case, address the data or workflow gaps that affect it, and test a pilot before wider adoption. This can include getting more from AI features in software you already pay for.
What areas do you serve?
I am based in the DC metro area and work in person across DC, Maryland, and Northern Virginia. I also work remotely with home-services businesses nationwide.
What does this cost?
Small implementation projects start at $2,500 and include diagnosis and one agreed fix. We confirm the scope, timing, required access, and fee before work begins. Larger projects and ongoing support are scoped separately.
What happens when we part ways?
You own the processes and tools we build for your business. I document how they work, train the people using them, and hand over access through company-owned accounts. Any software subscriptions or ongoing maintenance needs are made clear.

Let’s find your first fix.

Bring one recurring office problem to a 30-minute conversation. We’ll discuss what it is costing you, what you have tried, and whether a focused implementation project makes sense.